Preguntas frecuentes (FAQs)

La entrega internacional normalmente tarda entre 3 y 5 días. El número de seguimiento se proporcionará en tu correo de confirmación.

Enviamos con GLS en España.

Your tracking details will be sent by email. Check your spam or promotions folder if you can’t find the message.

If you still need help, email to hello@nanobag.com with your order number and the email address used at checkout.

Tracking can pause between scans while a parcel is moving through the delivery network.

If the estimated delivery window has passed, or the tracking shows a problem, contact us with your order number. We’ll help check what has happened.

Check the delivery address on your order, any delivery photo, and places where the parcel may have been left. It’s also worth asking other household members, your building reception, or a neighbour.

If you still can’t locate it, email us with your order number and tracking details so we can help investigate.

Email hello@nanobag.com for return instructions and the appropriate address. Please wait for those instructions before posting your parcel.

We offer free return postage for all returns, regardless of the reason. Original shipping charges are non-refundable.

Sí, realizamos envíos a muchos países.

A reusable bag is only useful when you have it with you. Our bags pack down small enough to easily keep in your pocket, making it easy to bring along every day. Crafted from an ultralight, premium material, it is significantly thinner than standard reusable shopping bags. The extreme softness of the ultra-fine thread is what allows the bag to collapse on itself and eliminate air pockets when stuffed into the pouch, unlike stiffer ripstop fabrics that trap air inside. As a result, it folds effortlessly and requires far less storage space compared to conventional bags. 

Bring it with you at all times, and use it for groceries, shopping, travel, or those extra things you hadn’t planned on carrying. When you’re finished, simply stuff it back into its pouch.

Aunque nuestro recubrimiento evita que la mayor parte de la suciedad se adhiera a la bolsa, también puedes lavarla. Se puede lavar en lavadora a bajas temperaturas, sin embargo, recomendamos el lavado a mano; ya que así se preserva mejor el recubrimiento de la bolsa.

No. Just stuff the fabric into the pouch and close it. There’s no folding sequence to remember, so packing it is quick and easy. You can even stuff the unfolded bag into your pocket. It hardly takes up any space at all compared to a regular shopping bag.

La Nanobag está hecha de hilos de polímero de nylon ultrafino que se tejen en una tela diamond ripstop personalizada.

All our bags are rated to carry up to 66 lb (30 kg).

Nanobag is water-repellent rather than fully waterproof. Its hydrophobic coating helps repel splashes, but it should not be relied on to keep valuables dry in heavy rain or underwater. If we were to add a full waterproof protection it would make the fabric stiffer and more crinkly. Use a separate waterproof pouch for anything that needs complete protection from water.

Yes. The fabric can still be punctured or cut. Avoid sharp corners and exposed edges, and dragging a loaded bag across rough surfaces.

Las Nanobags utilizan recubrimientos repelentes libres de PFC en todas nuestras bolsas, lo que significa que nuestros productos están libres de químicos per- y polifluorados.

Siempre buscamos que nuestros clientes amen nuestros productos, pero si necesitas devolver un pedido, con gusto te ayudaremos. Solo envíanos un correo directamente y te guiaremos en el proceso.

Todas nuestras bolsas se fabrican en China.

Yes. We plant one tree for every bag purchased with Eden People+Planet. Together with our customers, we’ve helped plant more than one million trees. We are proud to be an Eden Forest partner: https://eden-plus.org/partner_level/forest-partners/page/2/

If you’re not happy with your bag, you can simply request a return within 30 days of purchase, regardless if the product is used or not. Proof of purchase is required. 

Contact hello@nanobag.com before sending it back.

Yes. Nanobag comes with a one-year warranty from the date of purchase, covering defects in materials and workmanship during normal use.

If something appears to be wrong with your bag, contact us with your proof of purchase and photos of the issue. We’ll review it and explain how we can help.

This warranty is in addition to any rights you have under applicable consumer law.

The warranty covers manufacturing defects, such as faulty stitching, a defective seam, or a faulty zipper where fitted.

The warranty covers damage caused by normal use. If you’re unsure whether an issue is covered, contact us on hello@nanobag.com and we’ll help answer your questions.

The warranty does not cover damage caused by sharp objects, misuse, or care that goes against our washing instructions.

Examples include punctures from exposed sharp edges, abrasion from dragging the bag, and heat damage.

If the cause isn’t clear, contact us and we’ll review the issue.

Email support@nanobag.com with:

• Your order number or proof of purchase.
• Clear photos showing the whole bag and the affected area.
• A short description of what happened and when you noticed the problem.

Please keep the bag while we assess the claim. Don’t send it back until we’ve provided instructions.

Puedes contactarnos en hello@nanobag.com. Estaremos encantados de ayudarte.

Siempre estamos buscando nuevos revendedores. Por favor contáctanos en sales@nanobag.com.