Returns, Refunds & Warranty Policy

At Nanobag, we want you to love your bag. That's why we offer a 30-day satisfaction guarantee, giving you the freedom to try your Nanobag in everyday life.

If you're not happy with your purchase, you can return it for a refund with free standard return shipping. We also provide a one-year limited warranty against manufacturing defects.

These benefits are offered in addition to your rights under applicable consumer protection laws.

This policy applies to purchases made directly through www.nanobag.com. Purchases made through other retailers or marketplaces may be subject to their own return procedures. Our one-year limited warranty applies as described below.

Orders delivered to customers in the European Union or European Economic Area are subject to our separate EU/EEA Returns and Refunds Policy, regardless of the storefront through which the order was placed. Nothing in this policy limits mandatory consumer rights applicable to those orders.

1. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on Nanobag products purchased directly from www.nanobag.com.

You can use your bag during the 30 days following delivery. If you're not satisfied for any reason, simply contact us to request a return.

Return conditions:

• Returns must be requested within 30 calendar days of delivery.

• An order number or other reasonable proof of purchase is required.

• Bags may have been used during the guarantee period.

• Original packaging and barcodes are not required.

• The bag must be returned, including any components originally supplied with it.

• Normal signs of everyday use are acceptable and will not reduce your refund.

The guarantee does not cover bags that have been lost, intentionally damaged, or materially damaged through misuse or improper care.

These exclusions do not affect claims relating to product defects or your statutory consumer rights.

You do not need to provide a specific reason for returning your bag.

For orders delivered in multiple shipments, the 30-day period applies separately to each product from its delivery date, unless applicable law provides otherwise.

2. How to Return Your Nanobag

To request a return, email hello@nanobag.com within 30 days of delivery.

Please include your order number or other proof of purchase.

We'll provide return instructions and arrange free standard return shipping for eligible returns, including a prepaid return label where available. Please wait for these instructions before sending your parcel.

Once you receive the return instructions, please send your bag back within 14 calendar days. The return deadline is met when you dispatch the parcel within that period.

We recommend retaining proof of postage until your refund has been completed.

Please do not send returns to our Hong Kong business mailing address unless specifically instructed.

Different procedures or deadlines may apply when exercising statutory cancellation or consumer rights. These are described below.

For UK statutory cancellations, we will promptly provide the appropriate return address and free return shipping arrangements after receiving your cancellation notice. If a delay on our part in providing return instructions prevents you from returning the goods within the usual period, we will not treat that delay as a failure to comply with our return instructions or use it to limit your statutory rights.

3. Return Shipping Costs

We offer free standard return shipping for all eligible returns under our voluntary 30-day satisfaction guarantee.

We'll provide a prepaid return shipping label or arrange another suitable return shipping method at no cost to you.

If a prepaid return label is unavailable for your location, we'll provide alternative instructions or arrange reimbursement of reasonable standard return shipping costs agreed with us in advance.

Original shipping charges paid when placing your order are non-refundable for voluntary satisfaction-guarantee returns, except where applicable law requires otherwise.

Please follow our return instructions and retain proof of postage. If you choose a different shipping method without our prior approval, additional shipping costs may not be reimbursed, except where required by law.

If your bag arrived damaged, defective, or incorrect, please contact us before returning it so we can arrange an appropriate resolution.

Where a return is required because of a confirmed product defect or fulfillment error, we'll arrange or cover reasonable return shipping costs.

Nothing in this section limits any rights you may have under applicable consumer protection laws, including rights concerning return shipping costs and proof of return shipment.

4. Refunds

Once we receive your returned bag, we'll review it to verify that the return meets the conditions of our satisfaction guarantee.

Approved returns will receive a full refund of the purchase price paid for the returned item, including applicable item taxes.

We do not charge restocking fees or make deductions for ordinary everyday use during the 30-day guarantee period.

Refunds will be issued to the original payment method, normally within 10 business days after we receive the return, or sooner where required by applicable law.

Your bank or payment provider may need additional time to display the credit.

Original shipping charges are not refunded for voluntary satisfaction-guarantee returns, except where applicable law requires otherwise.

Where statutory consumer rights require earlier reimbursement, reimbursement based on proof of return shipment, or the refund of original delivery charges, those requirements will apply.

If you haven't received your refund after the expected processing period, please contact hello@nanobag.com.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact hello@nanobag.com as soon as reasonably possible.

Please include:

• Your order number or other proof of purchase.

• A brief description of the issue.

• Clear photographs of the affected product, where available.

We'll review the problem and arrange an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and your rights under applicable law.

You won't be responsible for reasonable return or replacement shipping costs for a confirmed defect or fulfillment error.

Please keep the product while we assess your claim. Do not return it unless instructed.

The 30-day satisfaction guarantee does not limit your ability to make claims concerning defective or nonconforming products under our limited warranty or applicable consumer law.

6. One-Year Limited Warranty

Warranty provider: Tiptop Things Limited, Hong Kong.

Nanobag products come with a one-year limited warranty against defects in materials and workmanship arising during normal, intended use.

This voluntary warranty covers new, genuine Nanobag products purchased directly from Nanobag or through authorized Nanobag sellers. It is available to the original retail purchaser or the recipient of the product as a gift, subject to reasonable proof of purchase.

The warranty begins on the original date of purchase and covers qualifying defects that become apparent within one year of that date.

Territorial scope: This voluntary limited warranty applies worldwide to eligible Nanobag products purchased directly from Nanobag or through authorized Nanobag sellers, including in the United Kingdom, subject to applicable consumer protection laws.

What is covered?

Manufacturing defects, including:

• Faulty stitching or defective seams.

• Defects in materials or construction.

• Defective zippers, where fitted.

• Other manufacturing defects arising during normal, intended use.

What isn't covered?

The warranty does not cover normal wear and tear, accidental damage, or damage caused by:

• Sharp objects, cuts, or punctures.

• Excessive abrasion.

• Misuse or overloading.

• Exposure to excessive heat or harmful chemicals.

• Failure to follow recommended care instructions.

• Unauthorized modifications that cause the defect or damage.

These exclusions apply to our voluntary limited warranty only and do not restrict any statutory consumer rights.

If you're unsure whether a problem is covered, please contact us. We'll review your claim individually.

How to make a warranty claim

Email hello@nanobag.com with:

1. Your order number or other reasonable proof of purchase.

2. Clear photographs showing the whole bag and the affected area, where available.

3. A short description of the problem and when you noticed it.

Please contact us as soon as reasonably possible after discovering the issue.

Keep the bag while we assess your claim. Don't return it unless instructed.

Original packaging and barcodes are not required for warranty claims.

You can also submit a warranty claim by writing to the business mailing address listed in Section 13.

Approved warranty claims

If we confirm a manufacturing defect covered by our voluntary limited warranty, we'll arrange a replacement at no cost to you, including replacement shipping.

If the original style or design is unavailable, we'll offer a suitable alternative or a refund.

Where applicable law entitles you to select a different remedy, those rights will apply.

If a return is necessary, we'll arrange or cover reasonable return shipping costs. If you've incurred reasonable return postage expenses with our instructions, you may request reimbursement by emailing your postage receipt to hello@nanobag.com.

We do not charge handling fees for approved warranty claims.

Replacement products do not restart the original one-year warranty period, except where required by applicable law.

The benefits provided by this voluntary warranty are in addition to other rights and remedies available under applicable consumer protection laws.

Additional information for US customers

This is a limited warranty.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Nothing in this warranty excludes or restricts any implied warranties or other rights that cannot lawfully be excluded or restricted.

7. After the Warranty Period

If your one-year limited warranty has expired, you're still welcome to contact us.

Send photographs, where available, and a description of the problem, and we'll let you know whether we can help.

Free replacements are not automatically available outside the voluntary warranty period.

However, statutory consumer rights may continue to apply beyond the one-year warranty period, depending on your location and the circumstances.

8. Exchanges, Bundles, Promotions and Gifts

Exchanges

If you'd prefer a different style, size, or color, you may return your eligible bag under the 30-day satisfaction guarantee and place a new order.

We do not currently offer direct exchanges through our standard return process.

Bundles and promotional purchases

Products purchased as part of a bundle, discount, or promotional offer may be returned under our satisfaction guarantee, subject to its conditions.

Refunds for returned products will reflect the actual purchase price paid for those products after applicable discounts.

If your order included a free promotional product or gift, and returning an item means the order no longer qualifies for that promotion, we may ask you to return the promotional item as well, subject to the promotional terms disclosed at the time of purchase and applicable law.

Any additional conditions for specific promotions will be stated in the relevant offer.

These provisions do not limit your statutory rights in relation to defective products or cancellation.

Gifts

Refunds are generally issued to the original payment method.

If you received your Nanobag as a gift, please contact us with the original order details so we can discuss the available options.

9. International Returns and Customs Charges

We offer free standard return shipping for eligible international returns under our 30-day satisfaction guarantee.

Return instructions and shipping arrangements may vary depending on your location. We'll provide a prepaid return label or arrange another suitable return shipping method at no cost to you.

Please contact us before sending an international return so we can provide the appropriate return address, shipping arrangements, and any necessary customs instructions.

International returns may be subject to customs procedures, taxes, or additional shipping requirements.

Import duties, customs charges, and taxes paid directly to customs authorities or shipping carriers on the original purchase may not be refundable by Nanobag. You may need to request any available refund directly from the relevant authority or provider.

Where duties or taxes were collected by Nanobag at checkout, we'll handle any applicable refunds in accordance with the relevant laws and the circumstances of the return.

Where applicable consumer law requires Nanobag to reimburse shipping charges, taxes, duties, or other costs, those requirements will apply.

10. Additional Rights for United Kingdom Customers

Customers in the United Kingdom may have statutory cancellation and consumer protection rights in addition to our voluntary 30-day satisfaction guarantee.

Statutory right to cancel

For eligible online purchases, you generally have the right to cancel your order within 14 days after receiving your goods, without providing a reason.

If your order is delivered in separate shipments, the statutory cancellation period generally begins from delivery of the final item.

To exercise this right, notify us of your decision to cancel by emailing hello@nanobag.com before the cancellation period expires.

You may use the cancellation form below, but you are not required to do so. Any clear statement communicating your decision to cancel is sufficient. Where an eligible cancellation request is made within the statutory cancellation period, we will handle it under your statutory cancellation rights even if you do not expressly refer to those rights.

After notifying us, you generally have another 14 days to send the goods back.

Nanobag provides free standard return shipping for eligible statutory cancellations. We'll provide a prepaid return label or arrange another suitable return shipping method at no cost to you.

Where you cancel your entire eligible order under your statutory cancellation right, we'll refund the price paid for the goods and the cost of the least expensive standard delivery method offered at the time of purchase.

Additional charges for premium or expedited delivery options are not refundable beyond the standard delivery amount.

Statutory cancellation refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or you provide evidence of having sent them back, whichever is earlier, subject to applicable law.

Our voluntary 30-day satisfaction guarantee provides additional benefits, including allowing ordinary everyday use of your Nanobag. We do not make deductions for normal use under that guarantee.

Nothing in this policy limits your rights under applicable UK consumer protection laws, including remedies for faulty, damaged, or misdescribed products.

Optional UK cancellation form

Complete and send this form only if you wish to use it to cancel your purchase.

To: Tiptop Things Limited
2301, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: hello@nanobag.com

I hereby give notice that I cancel my contract of sale of the following goods:

Goods: ____________________

Order number: ____________________

Ordered on: ____________________

Received on: ____________________

Customer name: ____________________

Customer address: ____________________

Signature (only if submitted on paper): ____________________

Date: ____________________

11. Additional Rights for Australian Customers

Our 30-day satisfaction guarantee and one-year limited warranty are voluntary benefits offered in addition to your rights under the Australian Consumer Law.

The following notice applies to Australian consumers:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply independently of our voluntary satisfaction guarantee and limited warranty.

To make a claim, please follow the procedure described in Sections 5 and 6.

For approved claims relating to defects covered by our voluntary limited warranty, Nanobag will cover reasonable return and replacement shipping costs.

If you've incurred reasonable postage expenses with our instructions, you can request reimbursement by emailing your postage receipt to hello@nanobag.com.

Warranty provider details:

Tiptop Things Limited
2301, Bayfield Building
99 Hennessy Road
Wan Chai, Hong Kong

Email: hello@nanobag.com

12. Your Consumer Rights

Our 30-day satisfaction guarantee and one-year limited warranty are voluntary benefits offered in addition to your statutory consumer rights.

Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer protection laws, including rights relating to defective or nonconforming products, statutory cancellation periods, legal guarantees, or legally required refunds.

Where applicable law provides greater protection or different mandatory requirements, those rights and requirements will apply.

13. Contact Information

Nanobag Customer Support

Email: hello@nanobag.com

Website: www.nanobag.com

Business and warranty provider:

Tiptop Things Limited
2301, Bayfield Building
99 Hennessy Road
Wan Chai, Hong Kong

Please contact us before returning any products so we can provide the appropriate return instructions.

Our Hong Kong business mailing address should not be used for product returns unless specifically instructed.