FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping
Below are some common questions about shipping.
How long will it take to get my order?
Estimated delivery time is 4-15 days. Tracking number will be provided in your confirmation email.
What shipping carriers do you use?
We ship with tracked China Post and local postal partners.
Do you ship globally?
Yes, we ship to many countries around the world and have quick local fulfillment in many places.
Products
Below are some common questions about our products
How do I wash the Nanobag?
While our coating will prevent most dirt from sticking to the bag you can wash the bag. We recommend hand washing and mild detergent. Do not use fabric softener, bleach, iron, dry clean or tuble dry. Just hang the bag after rinsing it off and it'll dry very fast, thanks to the ultralight fabric.
What is the Nanobag made from?
Nanobag is made from ultra fine nylon polymer threads which are woven into a custom made diamond ripstop fabric.
Is Nanobag safe to use?
Nanobags use a PFC-free repellency coatings on all our bags, which means our products are free of per- and poly-fluorinated chemicals.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Where is the Nanobag manufactured?
All our bags are manufactured in China.
Help
Below are some of are common questions about orders
Still got questions?
You can contact us through on hello@nanobag.com. We will be happy to assist you.
How do I become a reseller?
We’re always looking for new resellers. Please contact us on sales@nanobag.com.