Returns
Three ways back.
Find yours.
Which route you take depends on when you're writing, and why. They're not the same — the first is a right EU law gives you, the second is something we add on top, and the third runs for years, not days.
You changed your mind
Your statutory right of withdrawal under EU law. No reason needed, no approval needed.
- Unpack it and try it, exactly as you would in a shop.
- Original packaging not required. Nor tags or barcodes.
- Sale items included — a discount changes nothing.
- Full refund including our cheapest standard delivery, within 14 days.
- You cover the cost of posting it back.
Takes a minute. You'll get a timestamped confirmation by email, then 14 days to post it back.
Changed your mind, a bit later
The legal window has closed, but we give you 30 days anyway. Our policy, not the law — so a few conditions.
- Unused, unworn, unwashed, still resalable.
- Tags, accessories and packaging included where supplied.
- Your order number, or any reasonable proof of purchase.
- We refund the product price. Original delivery isn't refunded on this one.
- You cover return shipping.
support@nanobag.com — we reply within 14 days, usually far sooner, with the address and next steps.
Something's wrong with it
Faulty, damaged or the wrong item. This is the legal guarantee — none of the conditions above apply.
- At least two years from delivery. Three in Spain and Sweden. In the Netherlands, as long as you could reasonably expect it to last.
- You pick repair or replacement, free. Pick repair and the guarantee gains another 12 months.
- If that fails, a price reduction or a full refund.
- We pay the return shipping.
- No packaging condition, no deadline of 30 days.
Order number, and a photo if it's easy. Photos help — we won't demand them.
Things we never do
Four of the most common ways a returns policy quietly works against you. None of them happen here.
Where to send it
Tiptop Things Europe OÜc/o OMNIPACK Sp. z o.o.
Szczecińska 49
66-400 Gorzów Wielkopolski
Poland
Not to Hong Kong, and not to the registered office in Tallinn — it only slows things down.
Use a trackable service if you can. It isn't a condition of your refund, but it settles any question about whether the parcel was sent.
How the refund works
Back to the same payment method you paid with, unless you tell us otherwise. Never a fee from us.
Within 14 days of hearing from you. We may wait until the bag arrives, or until you show us it's on its way — whichever comes first.
Once you've told us you're withdrawing, you have 14 days to send it. Posting it inside that window is enough; it doesn't have to arrive by then.
Your bank may add a few days after we release the money. That part is out of our hands.
Not sure which one you are? Write to support@nanobag.com and we'll sort it out with you.
Read the full policy
