FAQ

La livraison internationale prend généralement 3 à 5 jours. Un numéro de suivi vous sera fourni dans votre e-mail de confirmation.

Nous expédions avec DPD en France.

Your tracking details will be sent by email. Check your spam or promotions folder if you can’t find the message.

If you still need help, email to hello@nanobag.com with your order number and the email address used at checkout.

Tracking can pause between scans while a parcel is moving through the delivery network.

If the estimated delivery window has passed, or the tracking shows a problem, contact us with your order number. We’ll help check what has happened.

Check the delivery address on your order, any delivery photo, and places where the parcel may have been left. It’s also worth asking other household members, your building reception, or a neighbour.

If you still can’t locate it, email us with your order number and tracking details so we can help investigate.

Email hello@nanobag.com for return instructions and the appropriate address. Please wait for those instructions before posting your parcel.

We offer free return postage for all returns, regardless of the reason. Original shipping charges are non-refundable.

Oui, nous livrons dans de nombreux pays.

A reusable bag is only useful when you have it with you. Our bags pack down small enough to easily keep in your pocket, making it easy to bring along every day. Crafted from an ultralight, premium material, it is significantly thinner than standard reusable shopping bags. The extreme softness of the ultra-fine thread is what allows the bag to collapse on itself and eliminate air pockets when stuffed into the pouch, unlike stiffer ripstop fabrics that trap air inside. As a result, it folds effortlessly and requires far less storage space compared to conventional bags. 

Bring it with you at all times, and use it for groceries, shopping, travel, or those extra things you hadn’t planned on carrying. When you’re finished, simply stuff it back into its pouch.

Bien que notre revêtement empêche la saleté d’adhérer au sac, vous pouvez aussi le laver. Il peut passer en machine à basse température, mais nous recommandons un lavage à la main pour préserver au mieux le revêtement.

No. Just stuff the fabric into the pouch and close it. There’s no folding sequence to remember, so packing it is quick and easy. You can even stuff the unfolded bag into your pocket. It hardly takes up any space at all compared to a regular shopping bag.

Le Nanobag est fabriqué à partir de fils en nylon ultra-fins tissés dans un tissu ripstop diamant sur mesure.

All our bags are rated to carry up to 66 lb (30 kg).

Nanobag is water-repellent rather than fully waterproof. Its hydrophobic coating helps repel splashes, but it should not be relied on to keep valuables dry in heavy rain or underwater. If we were to add a full waterproof protection it would make the fabric stiffer and more crinkly. Use a separate waterproof pouch for anything that needs complete protection from water.

Yes. The fabric can still be punctured or cut. Avoid sharp corners and exposed edges, and dragging a loaded bag across rough surfaces.

Les Nanobags utilisent un revêtement déperlant sans PFC, ce qui signifie que nos produits ne contiennent pas de substances per- et polyfluorées.

Nous faisons toujours notre maximum pour que nos clients soient satisfaits, mais si vous devez retourner une commande, nous serons heureux de vous aider. Envoyez-nous simplement un e-mail et nous vous guiderons dans le processus.

Tous nos sacs sont fabriqués en Chine.

Yes. We plant one tree for every bag purchased with Eden People+Planet. Together with our customers, we’ve helped plant more than one million trees. We are proud to be an Eden Forest partner: https://eden-plus.org/partner_level/forest-partners/page/2/

If you’re not happy with your bag, you can simply request a return within 30 days of purchase, regardless if the product is used or not. Proof of purchase is required. 

Contact hello@nanobag.com before sending it back.

Yes. Nanobag comes with a one-year warranty from the date of purchase, covering defects in materials and workmanship during normal use.

If something appears to be wrong with your bag, contact us with your proof of purchase and photos of the issue. We’ll review it and explain how we can help.

This warranty is in addition to any rights you have under applicable consumer law.

The warranty covers manufacturing defects, such as faulty stitching, a defective seam, or a faulty zipper where fitted.

The warranty covers damage caused by normal use. If you’re unsure whether an issue is covered, contact us on hello@nanobag.com and we’ll help answer your questions.

The warranty does not cover damage caused by sharp objects, misuse, or care that goes against our washing instructions.

Examples include punctures from exposed sharp edges, abrasion from dragging the bag, and heat damage.

If the cause isn’t clear, contact us and we’ll review the issue.

Email support@nanobag.com with:

• Your order number or proof of purchase.
• Clear photos showing the whole bag and the affected area.
• A short description of what happened and when you noticed the problem.

Please keep the bag while we assess the claim. Don’t send it back until we’ve provided instructions.

Vous pouvez nous contacter à hello@nanobag.com. Nous serons heureux de vous aider.

Nous cherchons toujours de nouveaux revendeurs. Veuillez nous contacter à sales@nanobag.com.